Booth Tech Support · 14 Q&A
Booth
FAQ.Look it up. Answer with confidence.
14 questions customers ask most. Search by keyword or scroll by section. Bookmark on your phone before the event. When you forget or are unsure, open this and look it up.
14 / 14
RULE 01 · ALWAYS
The Combo.
Pair every answer with Feature + Benefit + Price. HERA = 1-4-30. VEGA = 1-4-44. Never split the three.
A
Q01
What are the primary use cases and key features?
HERA (1·4·30) and VEGA (1·4·44) are backpack-portable, multi-payload drones with multi-link resilience. HERA covers inspection, mapping, emergency response, industrial, public safety, agriculture, and security. VEGA is the tactical/defense variant with 44-lb lift and C2 to mobile devices.
PITCH TIP Lead with the mnemonic: "HERA is a 1-4-30 platform." Then map to the prospect's mission.
Q02
Maximum flight time, range, and operational altitude?
Flight time: HERA 56 min (no payload), 40 min with 6 lb (2.7 kg) payload. VEGA 60 min (no payload). Range and operational altitude depend on configuration and local regulations.
PITCH TIP "VEGA stays airborne for a full hour on a single battery. HERA delivers 40 min with a real payload. Other platforms ground long before that."
Q03
Maximum wind resistance rating?
31 mph (13 m/s) wind tolerance. Force 6 on the Beaufort Scale, strong-breeze territory and well above what most commercial multicopters can handle.
PITCH TIP "When others ground their drones, HERA is still flying. SAR teams keep working. Inspection schedules stay on time."
Q04
IP rating, flight in rain or snow?
IP54 on HERA and VEGA. Operating range -25 to 45 Celsius. Built for demanding field use including rain, snow, and dust.
PITCH TIP "HERA flies the missions other drones cannot. Rain, snow, dust. The platform is built for it."
B
Q05
What RF frequencies, and maximum transmission distance?
HeraHub is RF-agnostic with built-in cellular, Starlink-ready, fiber-optic-ready, and tether-ready. Operators match the link to the environment.
PITCH TIP "One controller, multiple radios. Pick the RF module that matches your environment, regulations, or security posture."
Q06
Autonomous flight modes or waypoint mission planning?
Yes. Standard autonomous waypoint missions and flight modes via the autopilot stack. HeraHub GCS streams 6 video feeds and controls 6 cameras during the mission.
PITCH TIP Autonomy = force multiplier. One operator runs missions that previously took a team.
Q07
Third-party sensors or custom software via SDK?
Yes. Universal one-click quick release lets operators swap any payload. HeraSight family supports custom AI models at the edge via SDK.
PITCH TIP "You don't rip out your existing stack. We integrate into your workflow."
Q08
Obstacle avoidance and safety features?
Edge AI processing (Jetson Orin/Xavier) runs object classification, recognition, counting, and tracking with memory in real time. NDAA compliant. IP54.
CONFIRM Specific obstacle avoidance configuration varies by airframe and payload. Confirm with Engineering for the prospect's setup.
Q09
Return to Home (RTH) and failsafe protocols?
Yes. Standard RTH, low-battery failsafe, lost-link failsafe, and geofencing via the underlying autopilot. HeraHub supports dual-mode operation with instructor handoff.
PITCH TIP Frame as confidence: "The platform is engineered to come home safely no matter what."
C
Q10
Where is the company headquartered and where are drones manufactured?
U.S.-owned. Silicon Valley HQ at 2570 N. First Street, San Jose, CA. Engineering and manufacturing at Saigon Hi-Tech Park, Vietnam. Designed and built in USA with NDAA-compliant global components.
PITCH TIP "U.S.-owned, NDAA-compliant today. Made in USA designation effective January 2027."
Q11
Price range for the base model versus a fully equipped kit?
Configuration-dependent. Use the Price Range module on RtR Support to quote the exact bundle on the spot.
CONFIRM Never quote a price from memory. Always open Price Range and build the configuration. Always pair the quote with Feature + Benefit + Price.
Q12
Standard lead time from order to delivery?
Depends on configuration, payload mix, and quantity. Treat lead time questions as a buying signal.
CONFIRM Never quote a specific number of weeks without confirmation. Tier A prospects escalate to Quoc. Follow-up email within 24-48 hours with a tailored timeline.
Q13
After-sales support, warranty, and pilot training?
Direct factory support. HeraHub has a built-in trainer feature for in-house pilot training. Warranty terms per agreement. Contact: [email protected].
CONFIRM Specific warranty duration and detailed coverage terms confirmed by Sales / Quoc per agreement.
Q14
Is the drone NDAA compliant?
Yes. Every RtR system is NDAA-compliant today. HERA, VEGA, OmniSight, DualSight, SkyWatch 360, HeraSight, HeraSight 61T, HeraHub. Made in USA designation targeted January 1, 2027.
PITCH TIP "Yes. U.S.-owned, NDAA-compliant. Your procurement team has no friction with us."
CONTACT · WHEN STUCK
Email
Sales
Phone US
+1 510 457 6280
US Office
2570 N. First Street, San Jose, CA
Vietnam Office
Saigon Hi-Tech Park, HCMC